At NextStep Internships LLC, we are dedicated to providing a high level of service and ensuring that you have a positive experience with our offerings. Please read the following refund policy carefully to understand our terms regarding refunds.

  1. No Refunds for Purchases
    Generally, all purchases made on our website are final and non-refundable. Once a transaction is completed, we do not provide refunds or exchanges. This policy applies to all services and products offered on our platform. We encourage you to review your purchase carefully before finalizing your order to ensure that it meets your needs.
  2. Special Case Refund Requests
    We understand that sometimes unique situations may arise, and we want to ensure fairness. If you believe you have a special case that warrants a refund, you may reach out to us for review. Please email us at refunds@nextstepintern.com within 7 days of your purchase, explaining your situation in detail.
    While we cannot guarantee a refund, we will carefully review your request and assess it based on the circumstances provided. We strive to offer solutions that meet both your needs and our service standards.
  3. Refund Process
    Upon receiving your refund request, we will evaluate the case and notify you of the outcome within 7 business days. If your request is approved, we will process the refund according to the original payment method, which may take several business days depending on your payment provider.
    If your request is not approved, we will provide you with an explanation of why the refund was denied.
  4. Visibility of Refund Policy
    To ensure that our refund policy is clear and easily accessible, the policy is linked directly on the checkout page, making it visible during the purchasing process. We encourage all customers to review the policy before completing their transactions.
    Additionally, the full refund policy can be found on a dedicated Refund Policy page on our website, accessible at any time.

Important Note:
Please ensure that your email to refunds@nextstepintern.com includes all necessary details, such as your order number, the service or product purchased, and a description of your situation. This will help us process your request efficiently.

We value our customers and are committed to addressing any concerns you may have. Thank you for your understanding and for choosing NextStep Internships LLC.